Store policy
Made carefully. Handled fairly.
Most SloanOps merchandise is produced only after you order it. That changes how returns work, but it does not change our responsibility to make damaged, defective, or incorrect orders right.
Last updated September 14, 2026.
Patch: made to order
We generally cannot accept returns or exchanges for the wrong size, color, or a change of mind.
Ping: report problems
Tell us about damage, defects, or a wrong item within 30 days of delivery and include clear photos.
Packet: hold the package
Do not mail an item anywhere unless SloanOps gives you return instructions first.
Made-to-order merchandise
Printed apparel, drinkware, accessories, and similar products are made specifically for each order. Because we do not keep finished inventory, we do not offer returns or exchanges when a customer selects the wrong size or color, enters the wrong quantity, or changes their mind. Please review product details and size charts before ordering.
Damaged, defective, or incorrect items
Contact SloanOps within 30 days of delivery if an item arrives damaged, has a manufacturing defect, or does not match the item ordered. Include your order number, a short description, and clear photographs showing the problem. When several items have the same issue, we may ask for one photo showing all affected items together.
After we verify the issue with the fulfillment provider, we will arrange an eligible replacement or refund. A damaged item normally does not need to be returned. Please keep the item and packaging until the review is complete.
Missing and unsuccessful deliveries
Check the shipping address and contact the local carrier first when tracking appears stuck or says delivered. For a package that has not arrived, contact us promptly. Provider claim windows vary, so waiting can make an order ineligible. As a practical limit, contact us when a domestic package has been missing for 30 calendar days or an international package for 45 calendar days, and no later than seven days after that point.
If an order cannot be delivered because the address entered at checkout was incomplete or incorrect, a complimentary replacement or full refund is not guaranteed. We will review the available carrier and fulfillment options with you.
Changes and cancellations
Contact us immediately if you need to change or cancel an order. Once production begins, the order cannot usually be changed or canceled. We will try to help, but a request is not confirmed until SloanOps responds.
Tips and non-merchandise purchases
Voluntary tips, including Buy Kevin a Monster, are final once processed except for duplicate charges, processing errors, or rights provided by applicable law.
Approved refunds
Approved refunds are sent to the original payment method. Bank and card processing times are outside our control, so the credit may take several business days to appear. The amount refunded depends on the confirmed issue and may cover the affected product, shipping, or both.
Does this policy limit consumer rights?
Nothing in this policy limits rights that cannot legally be excluded. If local law gives you additional rights, those rights still apply.
Where do I send a return?
Do not send an item to the manufacturer or an address printed on the package. Contact SloanOps first so we can review the order and provide the correct instructions if a return is needed.
Need order help?
Use the Contact page and choose Ping for delivery status or Packet for a merchandise problem. Include your order number, but never send payment-card details.